About

Abhishek Jain is an experienced Application Support Manager with over 9 years of experience in the IT industry. He is a Certified Scrum Master (CSM) and has achieved AWS 2x certification. He is currently working at Ephesoft Inc as the EMEA Support Manager, responsible for managing the production and technical application support for the company's clients in Europe, the Middle East, and Africa. Abhishek has previously worked at Ephesoft as a Lead System Engineer and Senior System Engineer. In these roles, he led the EMEA and APAC teams in providing L2 and L3 level technical application support in various regions, including the US. He was also responsible for infrastructure setup and control, production support, handling production down issues, and direct client communication. Abhishek has experience supporting projects developed over technologies such as mobile, Java, and big data. Abhishek's technical skills include Java, J2EE, Tomcat, MariaDB, MySQL, Oracle, MSSQL, Linux-based OS (Ubuntu/RHEL/CentOS), Windows (7,8,10, Windows Server), Alfresco, SharePoint, Active Directory, PIV cards, and OCR tools like Ghostscript, Recostar, GraphicMagick, ImageMagick, Nuance, and various ticketing tools like Axosoft, JIRA, and Cloud Services like AWS and Amazon. Apart from his technical skills, Abhishek is proficient in customer support, SLA management, and communication. He regularly interfaces with R&D teams, product managers, developers, and testers to improve the product, resolve issues/defects, and identify potential enhancements. He is also skilled in creating technical documentation for internal and external purposes and providing technical training for partners and end customers. Abhishek holds a Bachelor's degree in Computer Science from KIIT University and has completed his schooling from VVDAV Public School. His tech stack includes Java, AWS, Big Data, MySQL, MSSQL, Mobile, Software Engineer, and infra. Overall, Abhishek is a highly skilled and experienced IT professional with a proven track record in application support management.